Call Center Training
Training for call centers is complex, and the trainees are at an administrative level. Charles Schwab introduced many new programs and features, and needed to train this globally-distributed audience and ensure that their responses and trade inputs are accurate and followed Schwab Processes.

Blended Learning for SAP Implementation
The Abgenix SAP implementation affected hundreds of employees at all levels of the company. Specific job functions were changing, and Abgenix needed to develop SAP self-study, e-learning modules for multiple procedures throughout the organization.

Transit Mechanics and Operator Training
MUNI contracted the design, manufacture, and delivery of 250 electric trolley coaches. As part of this contract, MUNI had extensive requirements for training for their mechanics and operators. The goal was to ensure public safety and proper long-term maintenance of the coaches.

Content Management
KLA-Tencor Field Service Customer Support Engineers (CSEs) need accurate, up-to-date information on multiple products in an easy-to-use format.

Global Training Initiative
Gap, Inc. was planning rollout for an automated store inventory system that would change the way employees did their job at individual stores and at the corporate levels. They needed to understand the impact of the new system and how to effectively prepare and train staff for a seamless transition to the new application. In addition to instructor-led training, Gap wanted a robust, online help system for ongoing user reference.

Blended Learning for Healthcare
PacifiCare Health Systems (PHS) required training for a wide variety of employees, regarding benefits for the elderly and their families and new programs and offerings under the Medicare Part D initiative. New Medicare prescription programs required rapid training of a wide variety of geographically distributed agents and call center employees.

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