TechProse provides documentation, training and IT consulting focused on successful delivery of call center services.
Customer Relationship Management (CRM): TechProse can help plan and implement
eCommerce: TechProse can help plan and implement eCommerce strategies for a wide variety of businesses. From interface and database design to usability testing and content management, TechProse has helped companies succeed online.
TechProse has worked to provide the following services:
Call center implementation planning - California Department of Social Services
Call center scripts and support of call center and sales agents - PacifiCare Health Services
Call application training - Blue Plumpkin
Customer service assessment - California Department of Motor Vehicles
Customer service training - Cisco Systems
Usability testing - Applied Biosystems
Interface design and content management - East Bay Regional Park District, BART
Database design and eCommerce implementation - Lucent
