Call Center Management & Training
In order to serve their rapidly expanding customer base, Blue Pumpkin must provide usable, comprehensive, cost-efficient product training when and where their customers need it. Blue Pumpkin wanted to orchestrate product training on an as-needed basis without the overhead of a full training department.

Call Center Training
Training for call centers is complex, and the trainees are at an administrative level. Charles Schwab introduced many new programs and features, and needed to train this globally-distributed audience and ensure that their responses and trade inputs are accurate and followed Schwab Processes.

Blended Learning
PacifiCare Health Systems (PHS) required training for a wide variety of employees, regarding benefits for the elderly and their families and new programs and offerings under the Medicare Part D initiative. New Medicare prescription programs required rapid training of a wide variety of geographically distributed agents and call center employees.