The Client Profile
Cisco enables people to make powerful connections-whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible-providing easy access to information anywhere, at any time. www.cisco.com

The Business Problem
Cisco is transforming its service sales business through the global deployment of a new web-based solution designed to help Cisco service sales teams and partners manage their entire service sales process. This program requires a comprehensive change adoption program for internal users and Cisco partners, including a detailed communications plan for communicating with all program stakeholders and sponsors.

The TechProse Solution
The TechProse Change Management team is helping drive the deployment and adoption of this initiative through a strategic change management plan. Responsibilities include oversight, resource management, knowledge transfer, and thought leadership to create awareness, understanding and buy-in for this key Cisco initiative. The overall goal of the project is to ensure successful global adoption of this new solution while aligning program-level activities with executive and program level goals, communication strategies and branding.