Corporate Communication


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Oracle Financials Project Management
Landor had begun the process of replacing its existing accounting software package, selecting Oracle Financials and an outside consulting firm, with the intention of rolling out the new application to its offices across the US and internationally. However, deficiencies with the initial implementation became apparent, making month-end financial closes impossible. Landor asked TechProse to help get the implementation back on track.

Corporate Communication and Change Management
Cisco is transforming its service sales business through the global deployment of a new web-based solution designed to help Cisco service sales teams and partners manage their entire service sales process. This program requires a comprehensive change adoption program for internal users and Cisco partners, including a detailed communications plan for communicating with all program stakeholders and sponsors.

Focus Group Coordination
The Federal Highway Administration (FHWA) needed a comprehensive course on Emergency Response for Alternative Fuel Vehicles to serve multiple audiences. The course had to be modular enough to be easily changed to train a variety of different members of the response team.

Automated eCommerce Web Site Development
Lucent offers a wide variety of networking hardware and software releases. Customers often had difficulty determining the proper software release for their specific model of hardware. Lucent wanted a way for customers to quickly select and apply the appropriate software release for their product, reducing customer support costs and increasing customer satisfaction.

Content Management
KLA-Tencor Field Service Customer Support Engineers (CSEs) need accurate, up-to-date information on multiple products in an easy-to-use format.

HIPAA Assessment, Analysis, and Compliance Monitoring
In order to ensure compliance with HIPAA, the California Department of Health Services (CDHS) needed HIPAA Security Project Manager and Technical Advisor (PM/TA) services to fulfill project manager responsibilities and also to recommend, advise, and provide HIPAA security technical subject matter expertise for the organization over a multi-year period.

Management Audit
The Office of the Clerk of the Board experienced tremendous changes in leadership and technology during the late 1990s. In addition, the office faced challenges to provide greater availability, increased content, and faster dissemination of Board records. In light of these challenges, the Board commissioned TechProse to perform an unbiased, third-party review, and provide recommendations for improvement.

Global Training Initiative
Gap, Inc. was planning rollout for an automated store inventory system that would change the way employees did their job at individual stores and at the corporate levels. They needed to understand the impact of the new system and how to effectively prepare and train staff for a seamless transition to the new application. In addition to instructor-led training, Gap wanted a robust, online help system for ongoing user reference.