Executive Communications for Cisco's Synergy Project
Cisco is transforming the way it does business with clients, including the way that it sells services to clients. To enable this transformation, Cisco needed to replace a legacy database to improve data reliability, and provide more powerful functionality for software applications.

Executive Communications for Cisco Service Contract Center
The Cisco sponsor who oversees the complex, fast-moving CSCC project needed consistent messaging that would motivate people to stay focused during the long implementation and encourage them to adopt the new system. At the same time, stakeholders, such as Cisco field sales employees, international partners, IT, and support, needed simple directives, and not complicated tech-speak.

Strategic Communications Plan and Performance Metrics
The director of Entitlement at Cisco needed to explain the complex set of services it provides. Partners, executive stakeholders, and internal customer service staff all need this information to support and enhance the Cisco user experience.

Corporate Communication and Change Management
Cisco is transforming its service sales business through the global deployment of a new web-based solution designed to help Cisco service sales teams and partners manage their entire service sales process. This program requires a comprehensive change adoption program for internal users and Cisco partners, including a detailed communications plan for communicating with all program stakeholders and sponsors.