The Client Profile
Cisco is the worldwide leader in networking for the Internet. Cisco hardware, software, and service offerings are used to create Internet solutions that allow individuals, companies, and countries to increase productivity, improve customer satisfaction, and strengthen competitive advantage. The Cisco name has become synonymous with the Internet, as well as with the productivity improvements that Internet business solutions provide.

The Business Problem
With a globally distributed sales force and multiple partners and VARs, Cisco faces the challenge of educating its sales force on updated technology, the sales process, and associated technical support issues.

The TechProse Solution
TechProse worked with Cisco subject matter experts to create e-learning for Cisco’s Technical Support Delivery (TSD) organizations which include: Customer Advocacy, Customer Interaction Network, Global Product Services, Software Application Support, and others to improve the efficiency and effectiveness of the sales organization by increasing its understanding of technical support processes. The e-learning is ongoing across the United States, Europe, and Latin America, for more than 5,000 users. 

These modules were integrated with Cisco’s Learning Management System for testing and administration, and TechProse created localized versions for a variety of global markets.