Online Training Portal
In some cases, a client simply needs a way to provide easy online access to instructions on an as-needed basis. This was the case at Cisco, when a geographically distributed developer group needed detailed information on a completely new user interface and toolkit.

Content Management
KLA-Tencor Field Service Customer Support Engineers (CSEs) need accurate, up-to-date information on multiple products in an easy-to-use format.

Automated eCommerce Web Site Development
Lucent offers a wide variety of networking hardware and software releases. Customers often had difficulty determining the proper software release for their specific model of hardware. Lucent wanted a way for customers to quickly select and apply the appropriate software release for their product, reducing customer support costs and increasing customer satisfaction.

Software Documentation
The Informix environment changes rapidly. Informix needed technical writers to document the 2000 releases for Informix 4GL database products. The writers had to research software changes and include all new features. They also had to highlight major changes since the previous release.