Needs Assessment
The Food and Drug Administration (FDA) requires that all biotechnology companies produce and maintain detailed records of every test, process, and procedure involved in researching, developing, manufacturing, and marketing products. FibroGen needed to ensure that all its regulated clinical processes and procedures were documented and in full regulatory compliance.

Strategic Communications Plan and Performance Metrics
The director of Entitlement at Cisco needed to explain the complex set of services it provides. Partners, executive stakeholders, and internal customer service staff all need this information to support and enhance the Cisco user experience.

PeopleSoft Training Analysis
TechProse worked with PriceWaterhouse Coopers (PWC) and their client Safeco during their PeopleSoft implementation.  As the implementation proceeded, questions arose as to the best methodology to train a diverse array of corporate and remote personnel on the new system.  PWC asked TechProse to perform a Training Analysis to determine the best path forward for training development and delivery.

HIPAA Assessment, Analysis, and Compliance Monitoring
In order to ensure compliance with HIPAA, the California Department of Health Services (CDHS) needed HIPAA Security Project Manager and Technical Advisor (PM/TA) services to fulfill project manager responsibilities and also to recommend, advise, and provide HIPAA security technical subject matter expertise for the organization over a multi-year period.

Global Training Initiative
Gap, Inc. was planning rollout for an automated store inventory system that would change the way employees did their job at individual stores and at the corporate levels. They needed to understand the impact of the new system and how to effectively prepare and train staff for a seamless transition to the new application. In addition to instructor-led training, Gap wanted a robust, online help system for ongoing user reference.

Policies & Procedures
Wells Fargo Bank maintains and services a wide variety of internal computer systems and applications. In order to support and maximize these systems, as well as protect the integrity of data, the bank needed to develop usable, comprehensive, detailed security standards for these systems.

Business Impact Analysis
Union Bank of California’s (UBOC) Contingency Planning & Disaster Recovery department needed to implement a formal Business Impact Analysis (BIA) process.

Data Center Analysis and Strategic Plan
The California Public Utilities Commission (CPUC) had experienced an unusual number of disruptions of service at their data center that had state-wide impact. These events indicated potential fragilities within the technology center. CPUC Deputy Executive Director and the CPUC CIO engaged TechProse to conduct a review of the Information Services Branch (ISB).

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