Online Help Project
Gap, Inc. wanted detailed, context-sensitive online help available for all screens and functions to provide instant assistance to employees with questions when they were rolling out their new automated store inventory system. This needed to be completed simultaneously with completion of the application.

Global Training Initiative
Gap, Inc. was planning rollout for an automated store inventory system that would change the way employees did their job at individual stores and at the corporate levels. They needed to understand the impact of the new system and how to effectively prepare and train staff for a seamless transition to the new application. In addition to instructor-led training, Gap wanted a robust, online help system for ongoing user reference.

Training and Documentation
Southern Wine and Spirits of America, Inc. (Southern), is a nationally recognized wine and spirits distributor. Southern’s new Business-to-Business (B2B) application gave its customers the ability to place orders online, and the company needed to train its national sales force on the new application. Southern also needed a User Guide for customer reference, and a Conditions of Use document that outlined the company’s liability.

ISO 2000
Sierra Mountain Express needed assistance in defining requirements and metrics to become ISO 2000-certified. They had no internal resources to draw upon to tackle this mission, so they turned to TechProse for assistance.

SAP Implementation Training
Fonda was in the midst of an extremely rapid SAP implementation. Training was an afterthought, and now loomed as the critical path to meeting their implementation date. Key manufacturing and corporate staff needed to know how to do their daily tasks using SAP to ensure a seamless cutover.

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