Automated eCommerce Web Site Development
Lucent offers a wide variety of networking hardware and software releases. Customers often had difficulty determining the proper software release for their specific model of hardware. Lucent wanted a way for customers to quickly select and apply the appropriate software release for their product, reducing customer support costs and increasing customer satisfaction.

Online Training Portal
In some cases, a client simply needs a way to provide easy online access to instructions on an as-needed basis. This was the case at Cisco, when a geographically distributed developer group needed detailed information on a completely new user interface and toolkit.

Technical Support Processes E-Learning
With a globally distributed sales force and multiple partners and VARs, Cisco faces the challenge of educating its sales force on updated technology, the sales process, and associated technical support issues.

Corporate Communication and Change Management
Cisco is transforming its service sales business through the global deployment of a new web-based solution designed to help Cisco service sales teams and partners manage their entire service sales process. This program requires a comprehensive change adoption program for internal users and Cisco partners, including a detailed communications plan for communicating with all program stakeholders and sponsors.

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