Quality Systems Training for Logitech
Logitech's quality systems management team was looking for a better way to educate managers and employees world-wide about their quality control processes, in order to create a deeper understanding and awareness of how the processes and tools work together to create world-class results.

University of Michigan Web-Based Training
The Michigan Center for Public Health Preparedness wanted to turn an existing, day-long Instructor-led Training course into web accessible e-learning, and challenged TechProse to maximize the benefits of an online course, without losing the power of the instructor's engaging storytelling and presentation skills.

Goal Setting Training for Logitech
Logitech was rolling out a new Planning, Performance, and Development (PP&D) process and system for its global workforce. They had launched a series of initiatives to train their managers on the new PP&D process, but the company also wanted to develop uniform training for as many as 2,000 employees in Asia, Europe, and the United States.

GPS Training for San Francisco Municipal Railway (MUNI)
Operators and dispatchers needed training to be able to use the online system effectively. Maintenance personnel also needed training on troubleshooting the signs and other equipment located on the buses and bus stops. MUNI needed comprehensive training in a flexible format to cater to the work schedule and union regulations for all personnel who required training.

HIPAA Privacy Expert for the California Department of Health Services
The Health Insurance Portability and Accountability Act (HIPAA) implements security procedures to ensure the confidentiality of health information and data. To be in compliance with HIPAA laws, the California Department of Health Services needed a Business Analyst and Technical Writer to prepare internal feasibility study reports.

Crawford International Transition Partner
In October, 2006, Sally Crawford selected TechProse as the Transition Partner for Crawford International. As she retires and closes her doors, TechProse is continuing with many of the resources and training development projects from the strong Crawford team. Click here to see a sampling of these e-learning projects.

PeopleSoft Training Analysis
TechProse worked with PricewaterhouseCoopers (PwC) and their client Safeco during their PeopleSoft implementation.  As the implementation proceeded, questions arose as to the best methodology to train a diverse array of corporate and remote personnel on the new system.  PwC asked TechProse to perform a Training Analysis to determine the best path forward for training development and delivery.

Technical Support Processes E-Learning
With a globally distributed sales force and multiple partners and VARs, Cisco faces the challenge of educating its sales force on updated technology, the sales process, and associated technical support issues.

Blended Learning for SAP Implementation
The Abgenix SAP implementation affected hundreds of employees at all levels of the company. Specific job functions were changing, and Abgenix needed to develop SAP self-study, e-learning modules for multiple procedures throughout the organization.

Call Center Management & Training
In order to serve their rapidly expanding customer base, Blue Pumpkin must provide usable, comprehensive, cost-efficient product training when and where their customers need it. Blue Pumpkin wanted to orchestrate product training on an as-needed basis without the overhead of a full training department.

Call Center Training
Training for call centers is complex, and the trainees are at an administrative level. Charles Schwab introduced many new programs and features, and needed to train this globally-distributed audience and ensure that their responses and trade inputs are accurate and followed Schwab Processes.

Online Training Portal
In some cases, a client simply needs a way to provide easy online access to instructions on an as-needed basis. This was the case at Cisco, when a geographically distributed developer group needed detailed information on a completely new user interface and toolkit.

SAP Implementation Training
Fonda was in the midst of an extremely rapid SAP implementation. Training was an afterthought, and now loomed as the critical path to meeting their implementation date. Key manufacturing and corporate staff needed to know how to do their daily tasks using SAP to ensure a seamless cutover.

Global Training Initiative
Gap, Inc. was planning rollout for an automated store inventory system that would change the way employees did their job at individual stores and at the corporate levels. They needed to understand the impact of the new system and how to effectively prepare and train staff for a seamless transition to the new application. In addition to instructor-led training, Gap wanted a robust, online help system for ongoing user reference.

E-Learning HIPAA Overview
In 1996, Congress passed the Health Insurance Portability & Accountability Act (HIPAA). The purpose of the legislation is to provide increased portability of health insurance through limitation on preexisting condition exclusions, prevention of health care fraud and abuse, protection of patient information, establishment of standards for electronic systems handling medical information including privacy, security, transaction codes and handling procedures.

Blended Learning -- Transit Mechanics and Operator Training
MUNI contracted the design, manufacture, and delivery of 250 electric trolley coaches. As part of this contract, MUNI had extensive requirements for training their mechanics and operators. The goal was to ensure public safety and proper, long-term maintenance of the coaches.

Online Application Training
Orbital has been installing AVL systems at many transit authorities throughout the United States. These systems allow instant location of buses for security and traffic flow assistance. Training of the dispatch and operations personnel is problematic, due to shift times, diverse geographic locations, and other factors.

Training and Documentation
Southern Wine and Spirits of America, Inc. (Southern), is a nationally recognized wine and spirits distributor. Southern’s new Business-to-Business (B2B) application gave its customers the ability to place orders online, and the company needed to train its national sales force on the new application. Southern also needed a User Guide for customer reference, and a Conditions of Use document that outlined the company’s liability.

Blended Learning
PacifiCare Health Systems (PHS) required training for a wide variety of employees, regarding benefits for the elderly and their families and new programs and offerings under the Medicare Part D initiative. New Medicare prescription programs required rapid training of a wide variety of geographically distributed agents and call center employees.

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