The Client Profile
Blue Pumpkin develops workforce management and contact center management products. They have scalable solutions to manage and schedule the workforce for contact centers.

The Business Problem
In order to serve their rapidly expanding customer base, Blue Pumpkin must provide usable, comprehensive, cost-efficient product training when and where their customers need it. Blue Pumpkin wanted to orchestrate product training on an as-needed basis without the overhead of a full training department.

The TechProse Solution
TechProse developed customizable, modular courseware and delivered instructor-led courses to new Blue Pumpkin clients around the U.S. This ensured that customers could properly deploy their software and realize their return on investment. To allow Blue Pumpkin to focus on continued software development and sales, TechProse became an "outsourced training department," updating and delivering courses as necessary; Blue Pumpkin completed a sale, and TechProse followed through with quality training design and delivery to ensure client ROI. TechProse also recruited a qualified full-time training manager for Blue Pumpkin, and continued to provide the necessary as-needed training design and delivery.