Web-Based Solution for Ongoing Business Management
General Electric Power Systems (GEPS) needed a way for both internal staff and customers to access information regarding transactions, including order status, order processing, parts catalogues, product selection, installation scheduling, maintenance history, service requests and history, configuration management, and more. Both internal and external customers are globally distributed.
Automated eCommerce Web Site Development
Lucent offers a wide variety of networking hardware and software releases. Customers often had difficulty determining the proper software release for their specific model of hardware. Lucent wanted a way for customers to quickly select and apply the appropriate software release for their product, reducing customer support costs and increasing customer satisfaction.
Web Content Development
AssetMark spearheaded a major expansion of their web-enabled research and reporting for its online services. They needed web content design, a new look and feel for the site, and a complex, secure backend to handle expanded online services.
Web Site Design and Development
The initial BART web site was designed as a tool primarily for internal staff use. For this reason, it was organized by internal department. Management realized that public access to information required a new design, and issued an RFP.
Virtual Reality
TechProse developed a browser-based interactive virtual tour for the San Francisco Maritime Museum that allows a visitor to experience what a walk on board one of the eight historic ship would be like, complete with 360 degree zoomable views, and "hotspots" that allow interaction with elements on the ships. This project won an accessibility award from the National Park Service. In addition, the virtual tour proved popular with visitors of all ages and abilities as a supplement to the physical tour of the ships.
Content Management
KLA-Tencor Field Service Customer Support Engineers (CSEs) need accurate, up-to-date information on multiple products in an easy-to-use format.
SAP R/3 HRMS Web-Based Training and Online Help
As part of their SAP R/3 release, Bechtel needed to train a geographically dispersed group of employees with varying skill levels as quickly as possible on the new HRMS module.
Online Training Portal
In some cases, a client simply needs a way to provide easy online access to instructions on an as-needed basis. This was the case at Cisco, when a geographically distributed developer group needed detailed information on a completely new user interface and toolkit.
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