|
Case Study: Online Help Project
The Client Profile
Gap, Inc. is a global company with three distinct brands - Gap, Banana Republic, and Old Navy - and revenues topping $11.6 billion. Gap, Inc.'s 140,000 employees perform sourcing, store operations and supply activities around the world.
TechProse developed a detailed, windows-based online help system for Gap's enterprise-wide store inventory program. This included graphics, glossary, field help, and detailed procedures. This was part of a larger project that also included training development for the program.
The Business Problem
Gap, Inc. was planning rollout for an automated store inventory system that would change the way employees did their job at both individual store and corporate levels. They wanted detailed, context-sensitive online help available for all screens and functions to provide instant assistance to employees with questions. This needed to be completed simultaneously with completion of the application.
The TechProse Solution
TechProse performed a series of functional tests of the existing application screens, and worked with subject matter experts to understand functions of screens in progress. We developed a full-featured, tested, and functional online help to deliver with the application. In many cases, we also served as a usability tester for the screens as they emerged. This was part of a larger training project.
|
