Notes

Slide Show

Outline

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3	Why Does It Matter?
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7	Your Plan: Elements of Organizational Readiness
8	"Focus on what you want..." Focus on what you want end users to be able to do, integrated with corporate strategy Define what they can do before the change—the baseline Number of errors Revenue generated Orders processed Stock shipped Stock returned Etc. (specifics for your project)
9	"You get what you measure" You get what you measure Easy to capture… Awareness after communications (but what was it before?) Adoption of groups with most training vs. groups with least training (but what about complexity of tasks?) Improvement/degradation over time (but what about upgrades?) Characteristics of good metrics A baseline Near-term benefits Meaningful, tangible Careful analysis
10	Sample Metrics: Baseline and Goal
11	Sample Scorecard—by Geography (can be by function or business unit)
12	"Depends on" Depends on: Size of organization Corporate culture Geography—how many countries? Translation requirements How much customization? Tools and techniques Who your integrator is Successful learning environments budget between 9 and 17% of TOTAL PAYROLL for Change Management and Training*
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